Preparing an enquiry
Keep the order confirmation, packaging, markings and photos. State whether the part has been fitted, whether it is damaged and how the problem was discovered. The manager explains handover and review. Do not modify or fit a part while its compatibility is in doubt.
Order-specific terms
The return procedure and applicable terms depend on the item and reason for the enquiry. This page imposes no additional restrictions on customer rights. Obtain the manager's instructions before sending goods to an unconfirmed address.